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DW Sports finds scheduling is easier with Workplace

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We recently interviewed Gordon Reid, Head of Systems and Administration for DW Sports. DW Sports uses Workplace to schedule employees in their retail and fitness locationsHere is what Gordon had to say about his smart scheduling journey and results.     

Don’t play the Waiting Game

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Last weekend, I went into my local mall to shop for a new coat.  I visited a big brand store (which shall remain nameless for reasons I am about to reveal), which was pretty busy and I was a little short on time.  As I walked round the displays of this season’s offering, I realised that I needed help on sizing and availability. So I waited and waited for a sales associate to come to my aid.  Eventually, exasperated, I walked out.  It was not a good customer experience.

Early morning convenience – the power of mobile

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What happens at 2.30 on a Sunday morning? Late night revellers are thinking of calling time after a heavy Saturday night, the Sunday newspapers are making their way to newsagents - and people are arranging their shifts for the following week. Yes, really! Thanks to the convenience of mobile and smart scheduling, sales associates are choosing the wee small hours to get their working week sorted out.

Online metrics, meet the offline world

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I recently asked Steven Drost from Stipso to write a guest blog for us. We have been discussing the growing nexus of online metrics touching real-world business operations and these are some of his thoughts.

Start with the customer experience

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 Among the many quotable things that Steve Jobs said is one that rings true at Workplace: You‘ve got to start with the customer experience and work back toward the technology – not the other way around.

Scheduling for the Back to School retail rush

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All around the world, children – and their parents – are starting to think about the start of a new school year. And that means a peak period for retailers. There have been Back to School promotions in stores since June at least but new research from National Retail Federation in the US has shown that more families will wait out the summer for deals.

Empowering employees with collaboration

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Collaboration is a big buzzword. In start-up clusters, entrepreneurs cite the importance of collaborative working – and the coolest offices now have collaboration spaces where ideas and creativity can be nurtured. And of course the introduction of social tools in the office – messaging, video conferencing and the like - has given new impetus to the way we share ideas, make connections and get our work done.

A Gold Medal for Customer Service

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To be in Glasgow for the Commonwealth Games in the last week or so has been a pleasure. In particular it has been a revelation using Glasgow’s sometimes criticised public transport system as hundreds of thousands of sports fans from around the world have made their way to and from the numerous venues.

Workforce scheduling - from good to great

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The scheduling of employees in today’s retail environment is a complex task. The truth is that some companies are still struggling with manual processes – pen and paper, white boards and calendars, even cocktail napkins - to help them determine which associates need to be at the cash registers, or at tasting stations, in replenishment or deliveries.

Fact vs Feeling – World Kitchen’s Workforce Management Evolution

worldkitchWe recently presented on a Retail TouchPoints webcast with Michael Chester, VP of Store Operations for World Kitchen.  During the presentation we talked about smarter Workforce Management and Michael shared more about his smart scheduling journey and results.  We had some great Q&A from participants and actually ran out of time for all the questions. 

Workplace:  Mike, I understand when you first joined World Kitchen, the organization was scheduling with good old fashioned pen and paper.  That’s how I used to be scheduled when I was a teenager in the late 70’s!  What spurred your decision to update your process?

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